Applicant Navigator (Customer Service) | CGFNS

Overview

We are looking for smart, curious, and passionate individuals to join our culturally diverse team and contribute to our shared success.

The Applicant Navigator provides courteous service in response to applicant and customer inquiries through various forms of communications which includes via telephone, email or by custom letter.

This is a hybrid position, Full Time (Monday-Friday).

Work Schedule & Location

Available Work Schedule:

Full-Time

Work Location:

Philadelphia PA

Starting Rate of Pay:

$16.54/hour

Essential Functions

Monday – Friday | 8:00 AM – 4:30 PM

  • Must be able to handle multiple tasks as assigned.
  • Answer applicant telephone inquiries as well as researches and resolves applicant inquires that deal with basic services provided by CGFNS via telephone, fax, and written requests.
  • Provide a written response to applicant inquires as well as develop (with supervisor’s direction) applicant letters used to provide standardized responses.
  • Process verification requests, transcript requests, applicant information changes, and other service requests offered by CGFNS.
  • Perform daily quality assurance review and day-end sorting of commuter-generated correspondence and data entry as required.
  • Facilitate creation, retrieval of applicant files and related materials
  • Promote a high degree of customer satisfaction and problem resolution in all applicant interactions.
  • Troubleshoot applicant problems and follow-up on solutions.
  • Provide a high level of customer service in a fast-paced environment.
  • Any other duties applicable to the position

Qualifications

  • High School Diploma and demonstrated relevant work history. Associate Degree preferred
  • Two years’ experience as a customer service representative in a high-volume call center, and excellent communication skills
  • Computer experience and knowledge of Microsoft Word.
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About CGFNS International

CGFNS International is an immigration neutral nonprofit organization that helps foreign educated healthcare professionals live and work in their country of choice by assessing and validating their academic and professional credentials.

We provide foreign students and healthcare professionals with a comprehensive assessment of their academic records to facilitate their successful admission to schools in the US and other countries.

We help protect migrating healthcare professionals by advocating for ethical recruitment practices and continuously monitoring the global landscape for developing trends in employment recruitment and workplace norms.

CGFNS International is an NGO in Consultative Status with the United Nations Economic and Social Council (ECOSOC), which serves as the central forum for international and social issues.

Benefits & Compensation

We offer competitive compensation and benefits to meet different employee needs and lifestyles. Benefits include retirement plan with a match after 1-year of service for eligible contributions, medical, dental, vision, company paid basic life insurance, short term disability, long term disability and accidental death and dismemberment insurance, employee and dependent supplemental life insurance, generous paid time off and tuition reimbursement.

CGFNS International, Inc. is an Equal Opportunity employer committed to inclusion and diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.  Learn more

CGFNS International, Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.  Learn more

CGFNS International, Inc. is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. CGFNS International, Inc. is a drug-free workplace. 

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